Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR the Public

PennPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, PennPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, PennPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Report | PennPIRG Education Fund | Consumer Protection

Trouble in Toyland

For 30 years, PennPIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

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Blog Post | Consumer Protection

30 Years of "Trouble in Toyland," 30 Years of Safety Improvements | Anna Low-Beer

Every year, U.S. PIRG Education Fund releases Trouble in Toyland, a report on toy safety which examines toys bought at major national retailers, looking for safety hazards including toxic toys, choking hazards, labeling violations, powerful magnets, and excessibely loud toys. We continue to find these hazards on store shelves, which indicates the need for continued vigilance and adequate enforcement of safety regulations. But despite lingering dangers, in the last 30 years, we've come a long way in terms of both policy and compliance with standards.

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News Release | U.S. PIRG | Consumer Protection

PIRGs, Others Ask CFPB & FTC To Investigate Experian/T-Mobile Data Breach

In a letter sent today, a number of state PIRGs and other leading privacy and consumer groups urged the CFPB and FTC to fully investigate the recent breach of an Experian subsidary that exposed 15 million T-Mobile customer and applicant records to the threat of new account identity theft. The letter asked whether the regulators could require Experian and the other two nationwide credit bureaus -- TransUnion and Equifax -- to give victims free security freezes to protect their credit reports.

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Blog Post | Consumer Protection

As CFPB Advances Consumer Protection, Attacks on CFPB Escalate | Ed Mierzwinski

This week, the CFPB took a major step toward establishing a regulation restricting the use of forced arbitration clauses in consumer financial contracts, which give companies what the CFPB's director said was a "free pass from being held accountable by their customers." Meanwhile, on Capitol Hill, powerful bank interests escalated their campaign to defund and defang the bureau, because it works for consumers, not them.

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News Release | PennPIRG | Consumer Protection

PennPIRG Demands Real Penalties for Volkswagen and Full Rebates for Customers

Today, PennPIRG demanded that Volkswagen be held fully accountable for its “defeat device” scheme to trick EPA pollution tests. The group also called for full rebates to the nearly 500,000 customers deceived into joining the scheme by VW’s false promises of “clean” diesel cars.

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Inquirer: Bank elsewhere to avoid fees

With its latest fee, Bank of America has made the decision to balance its books on the backs of its customers, instead of changing its business model to be more consumer-friendly. ("Bank of America to charge $5 debit card fee," Friday). Chase and Wells Fargo are also testing a $3 debit card fee in certain markets.

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New Consumer Agency Takes Over Thursday as Nation’s Consumer Bank Cop

Philadelphia, PA—Leading consumer groups today announced the results of a poll showing that an overwhelming majority of likely voters both support a new consumer agency (74%) and want Wall Street held “accountable” (77%), along with a report documenting “10 reasons” consumers need the new Consumer Financial Protection Bureau.  The Bureau will take over enforcement of all major consumer laws on Thursday, July 21. The groups called for the Senate to vote to confirm former Ohio Attorney General Rich Cordray as its director, so that the CFPB is able to fulfill the promise of consumer financial protection.

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New Survey Shows Banks Still Hiding Fees from Consumers

PHILADELPHIA, April 12 – A survey released today by the Pennsylvania Public Interest Research Group of more than 350 bank branches revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.

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Big dangers in little hands

KINGSTON – Dangerous toys can still be found on America’s store shelves, despite recent legislation and increased safeguards.

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News Release | PennPIRG | Consumer Protection

Parents Beware - Many Toys Still Toxic, Hazardous

PHILADELPHIA, Nov. 24 –Dangerous or toxic toys can still be found on America’s store shelves, Pennsylvania Public Interest Research Group announced on Tuesday in its 24th annual Trouble in Toyland report.

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Blog Post | Consumer Protection

Today, CFPB to announce overdraft fee investigation, unveil "penalty box" disclosure, possibly end $39 lattes | Ed Mierzwinski

Would you knowingly agree to pay a $35 fee each time you used your debit card at point of sale, simply to allow you to purchase a $4 latte with only $2 in your account? Even the banks didn't think so, that's why they made “standard overdraft protection” a feature of your checking account that you didn't need to choose. Banks also changed the default switch on debit and ATM cards to allow overdrafts

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Blog Post | Consumer Protection

Senators: Oppose bills that threaten public health | Alana Miller

Dear Senators Casey and Toomey,

 

PennPIRG writes to urge you to oppose all legislation that would undermine the nation’s most basic public health and safety protections.  In particular, we are writing about three bills: The Regulatory Accountability Act (RAA S.1606), the Regulatory Flexibility Improvements Act (RFIA S. 1938) and the Regulations from the Executive in Need of Scrutiny (REINS S.299). All three bills pose a dangerous threat to the health and safety of the American people.

 

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Blog Post | Consumer Protection

Despite toy safety progress, parents need to be aware | Alana Miller

We don't always know if the gifts will be a hit but the one thing we count on is that the toys we purchase are safe.  Thanks to the hard work of agencies like the Consumer Product Safety Commission (CPSC) and consumer advocates like U.S. PIRG that's largely true.  But as our toy shopping researchers have found, that's not always the case.

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Blog Post | Consumer Protection

A fee too far | Alana Miller

We've posted about avoiding bank fees before, but the latest Bank of America shenanigan deserves another word of caution.

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Blog Post | Consumer Protection

Avoid bank fees | Alana Miller

PennPIRG’s advice to consumers remains simple: shop around (see our banking guide). Big banks can charge increasingly bigger fees and make it harder for customers to avoid them because they know consumers don’t shop around.

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